Refund policy

If you have already placed an order, and it has been shipped, we kindly ask you to wait for the product's delivery before initiating the return procedure.

It's important to note that once an order is confirmed and shipped, it can no longer be canceled. You have the right to exercise your right of withdrawal within 30 days from the date on which you, or a designated third party other than the carrier, physically received the last product in the order. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an explicit statement sent by mail, fax, or email to the address info@marmalade.ink. To meet the withdrawal deadline, it is sufficient to send the communication before the expiration of the 30-day period.

If you decide to withdraw from the contract, you will be refunded for all payments made to us, within 14 days from the communication of withdrawal. The refund will be made using the same original payment method unless you have expressly agreed otherwise; in any case, you will not incur any fees for the refund. However, the refund may be suspended until we have received the returned goods or until you have provided proof of return of the goods. You must return the goods to Marmalade Ink SRL, with operational headquarters at Via On. Mario Beccaria, Sant’Angelo Lodigiano, LO, 26866, Italy, without undue delay, and in any case within 30 days from the communication of withdrawal. The deadline is met if you return the goods before the expiration of the 30-day period.

The direct costs of returning the goods will be at our expense. You will be responsible only for the decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

For further details and information on the return and refund conditions, please carefully read our policies.